Terms of service

iProStep, LLC — Website Terms of Service

Last updated: October 26, 2026

These Terms of Service govern your access to and use of the iProStep website and any purchases of products through the website (including Shopify checkout) from iProStep, LLC (“iProStep,” “we,” “us”). By using the website or placing an order, you agree to these terms. If you do not agree, do not use the website or purchase from us.

Installation projects. Installation services, and any product + installation purchase, follow the iProStep Master Terms & Conditions (presented with your estimate, proposal or invoice). That includes deposits (non-refundable once paid, except where applicable law expressly requires otherwise), payment terms, card processing fees, warranties and the final-sale rule for materials ordered for a project. If these website terms conflict with the Master Terms for installation work, the Master Terms control.

1. WHO WE ARE; CHANGES TO THESE TERMS

iProStep is a contractor that sells flooring-related products and provides installation services. We are not a manufacturer of flooring products. Contact: support@iprostep.com | (470) 404-1676.

We may update these terms from time to time. The “Last updated” date reflects the latest version. Continued use of the website after updates means you accept the updated terms.

2. WEBSITE USE RULES

You agree not to use the website for unlawful purposes; interfere with the website’s security or operation; attempt to gain unauthorized access to accounts, data, or systems; or copy, scrape, reverse-engineer, or misuse website content or systems. We may suspend or block access if we believe you are violating these terms.

3. ORDERS, ACCEPTANCE, PRICING, AND AVAILABILITY

Your order is an offer to buy. We may accept, reject, or cancel orders (in whole or in part) for reasons including inventory, pricing errors, suspected fraud, shipping limitations, or supplier constraints.

If an item is listed incorrectly (price, specs, availability), we may correct the error and cancel/refund the affected portion of the order.

Sales tax and other applicable charges may apply and will be shown at checkout when required.

4. SHIPPING AND DELIVERY

  • Where we ship: addresses within the United States (availability may vary by product due to freight restrictions). We do not ship flooring via freight to P.O. Boxes. Some oversized/heavy items may be limited to certain regions.
  • Processing time: in-stock items typically process within a few business days; special-order items may require additional time and may ship directly from the supplier. Processing time is not transit time. You will receive tracking information when your order ships (when available).
  • Methods: small parcel carriers (e.g., UPS/FedEx) for smaller items; freight/LTL (palletized) for flooring cartons, underlayment, stair parts, tile/stone and bulk orders. Freight is typically curbside delivery by appointment. Inside delivery, stairs and room-of-choice placement are not included unless you select/confirm that service and pay any additional carrier fees.
  • Shipping costs: shown at checkout when possible. Certain large freight orders may require verification (e.g., remote delivery areas, liftgate requirement, limited access roads); if additional carrier charges apply, we may contact you for approval before shipment.
  • Delivery appointments and access: provide a valid phone number and delivery address; ensure access for a large truck (some carriers use 48–53 ft trailers) and a reachable, safe delivery location. If the carrier cannot complete delivery due to access issues, incorrect address, or missed appointments, you are responsible for redelivery fees, storage fees, and return freight costs.
  • Liftgate: if your location has no loading dock or forklift, you may need liftgate service. If it is required but not arranged, the carrier may reschedule with additional fees or refuse delivery. Additional liftgate or accessorial fees are the customer’s responsibility.
  • Address changes: contact us immediately. If the order has shipped, address changes may not be possible and may result in carrier fees or return freight costs billed to the customer.
  • Delays: delivery dates are estimates and not guaranteed. iProStep is not responsible for delays caused by carriers or events outside our control. Shipping charges are not refundable due to carrier delays.
  • Local pickup (if available): offered at checkout or by our team; timing depends on product readiness and warehouse availability. Bring your order confirmation and a valid ID.
  • Risk of loss transfers as allowed by law and carrier terms (especially for freight deliveries).
  • Orders with installation: delivery may be coordinated to the jobsite; installation timelines, site readiness and access are governed by the Master Terms & Conditions.

5. INSPECTING YOUR DELIVERY; DAMAGED, WRONG OR MISSING ITEMS

Inspect all materials immediately upon delivery or pickup and before installation. For freight, before signing the delivery receipt/BOL, inspect the pallet(s), shrink wrap, corners and cartons; note any damage clearly on the delivery receipt before signing and take photos. If damage is severe you may refuse delivery, but contact us immediately. For small parcel, photograph any box damage and the items inside.

Report damage, wrong items, or missing items within 48 hours of delivery to support@iprostep.com with your order number and clear photos of the product damage, the packaging, and the shipping labels or delivery documents. Keep all packaging until the claim is resolved. Failure to report within 48 hours may limit our ability to file a freight/supplier claim.

Installed, cut, altered, or opened products are considered accepted. Flooring and tile/stone vary by dye lot, batch, grain, or shade; variation is not shipping damage.

6. RETURNS, REFUNDS AND CANCELLATIONS (PRODUCT-ONLY ONLINE ORDERS)

This section applies only to product-only orders placed through the iProStep website that do not include installation. Materials ordered for an installation project are final sale under Section 4 of the Master Terms & Conditions.

  • No returns on ordered items. See our Return & Refund Policy.
  • Eligibility: new, unused, uninstalled; in original, unopened packaging; flooring in full, unopened cartons (no partial cartons); free of damage, writing, labels, tape, dirt, odors, or wear. Items that don’t meet these requirements may be rejected or refunded at a reduced amount based on condition.
  • Not returnable: anything installed, cut, altered, opened, or used; partial cartons of flooring; special-order items; clearance/closeout/discontinued items; jobsite consumables and accessories such as underlayment, adhesives, thinset, grout, sealers, moldings, transitions and fasteners (unless iProStep approves a return in writing and items are unopened); samples; gift cards (if applicable).
  • Exchanges: generally not offered for flooring due to lot/dye variation; if eligible, return the items and place a new order.
  • Cancellations: orders may be canceled before they ship. Shipped orders cannot be canceled and must follow the return process (if eligible). Special-order items typically cannot be canceled once placed with the supplier.
  • How to request: contact support@iprostep.com or (470) 404-1676 with your order number, item(s), quantity and reason. Returns sent without authorization may be refused.

7. OTHER WEBSITE TERMS

  • Intellectual property: all website content (logos, images, text, designs, and trademarks) is owned by iProStep or its licensors and may not be used without written permission.
  • Third-party links: we are not responsible for third-party sites’ content, policies, or practices.
  • Indemnification: you agree to indemnify and hold iProStep harmless from claims arising out of your breach of these terms, misuse of the website, or violation of laws/third-party rights.
  • Electronic communications: you consent to receive communications electronically (email/SMS/website notices). Checkout acceptance, electronic signatures, and electronic approvals are binding to the extent permitted by law.
  • Limitation of liability: to the maximum extent permitted by law, iProStep is not liable for indirect, incidental, special, consequential, or punitive damages (loss of use, hotel costs, lost profits, etc.), and iProStep’s total liability for any claim is limited to the amount paid to iProStep for the specific product/service giving rise to the claim.
  • Governing law and disputes: these terms are governed by Georgia law. Disputes will first be addressed through good-faith discussion. If unresolved, either party may request mediation. If still unresolved, disputes will be brought in the state or county courts in Georgia located in the county where the project occurred (if applicable) or the county of iProStep’s principal office, as permitted by law.

8. CONTACT

Questions about these terms: support@iprostep.com | (470) 404-1676